Jocelyn Strong

JocelynStrong@gmail.com

Experience

Virtual health coach & creative project team member

Noom, NYC, NY
December 2019-Present
• Guiding people to adopt a healthier lifestyle using a combination of psychology, science, and social interaction.
• Experiment Project Team member testing, collaborating, and aiding in the development of new coaching protocols.
• Design user facing creative assets to support coaches in their coaching.
• Transitioned hundreds of creative assets following Noom rebrand.
• Assist coaches with creative requests adhering to brand standards.

Production Artist

Diocesan, Austin, TX
January 2016-December 2019

• Collaborate with hundreds of clients to design their ads in InDesign and establish their brand identity.
• Process bulletin files for churches utilizing Adobe Acrobat.
• Consistently managed over 30% of the 350 churches serviced each week while maintaining my attention to detail.
• Design seasonal covers for bulletins using Photoshop.
• Tracked user feedback following the redesign of Diocesan’s website which led to users receiving email reminders to check out their shopping cart.
• Reviewed resumes and onboarded new Production Artists.

Patient Access Registrar

St. David’s Medical Center, Round Rock, TX
July 2012-December 2015
• Registered patients in the ER, Heart Hospital, Main Admissions, and Surgical departments.
• Communicated financial information to patients in a user friendly manner.
• Provided customer service to patients and their families through hourly rounding.
• Developed organization system to prepare patients’ medical records which was adopted by other employees and decreased patient registration times while improving patient satisfaction.

Administrative Assistant

Sand Socks, Inc., Austin, TX
January 2012-June 2012

• Quickly filled and shipped e-commerce orders.
• Entered wholesale and e-commerce orders into an accounting system.
• Improved product photos for website and successfully proposed using them for marketing materials.

Activities

SXSW Conference speaker assistant

Austin, TX
October-March, 2018 & 2019
• Helped communicate important information to SXSW session organizers and speakers.
• Scheduled remote conference calls with speakers to address their questions and concerns leading up to the conference.

SXSW Meetup Facilitator

Austin, TX
March 2017
• Wrote proposal for SXSW interactive event; selected from hundreds of submissions.
• Facilitated an Aspiring Artist meetup to connect with other artists working in all mediums.

Skills

DesigN

Adobe Creative Suite
(InDesign, Photoshop, Illustrator & Adobe XD)
Sketching/Illustration
Designing Logos
Typography
Storyboarding
User Interface Design
Wireframing
Rapid Prototyping
HTML/CSS

Research

User Interviews
Journey Mapping
Persona Development
Survey Creation
Usability Testing
Data Analysis
Card Sorting
Tree Testing

Soft

Detail Oriented
Organization
Active Learner
Self-starter

Education

Psychology, BA

University of Texas
Austin, TX, Fall 2011-Spring 2014

Graphic Design

Austin Community College
Austin, TX, 2015
Courses:
Adobe InDesign, Illustrator, Photoshop

UX Design Certificate

Austin Community College
Austin, TX, 2018-2022
Courses: UX Design, Advanced UI Design, Visual Design, Responsive Design, Design Research